PCDA Circular C-215 : Implementation of SPARSH for Defence Civilian Pensioners
O/o The Principal Controller of Defence Accounts (Pension),
Draupadighat, Allahabad — 211014
Circular No. C-215
(All Head of Department under Min. of Defence)
Sub:- Implementation of SPARSH for Defence Civilian Pensioners.
SPARSH system is being rolled out for Defence Civilian Organisations and Pension sanction through SPARSH for Defence Civilian in respect of DAD, JS & CAO, Coast Guard, DRDO and OFB is already functional.
In this regard, it is intimated that SPARSH is available in “Jeevan Pramaan’” as PDA for enabling SPARSH Pensioners to perform their identification by Digital Life Certificate.
HQrs offices vide their letter No. PENS-5702/3/2020-PENS dt.17.03.2021 has directed to use Jeevan Pramaan as Primary Method to register pensioners life certificate. The Manual life certificate should be used only in exceptional circumstances where pensioner is not willing to use Aadhaar for identification. A guide for use of Jeevan Pramaan is enclosed for guidance please.
In view of the foregoing, suitable instructions (alongwith copy of this circular) may be issued to all the Head of Offices under your administrative control to ensure the compliance of above provisions.
(Dr. Durga Lal Meena)
Jt. CDA (P)
SPARSH – System for Pension Administration (Raksha)
SPARSH – Comprehensive Pension Package (CPP), an end to end Online System facilitating and easing every aspect of Defence Pensions from Initiation to Disbursement and more is being launched shortly in phased-wise manner. CPP is envisaged to ensure Right payment to the Right pensioner at the Right time through digital processing of 30 lakh + pensioners.
The need for SPARSH has been felt to obviate and address the current challenges in the pension sanctioning and disbursement process such as Decentralized solution existing in silos, Manual intervention in processing, Lack of Centralized information for addressing pensioner queries etc. SPARSH will include all the processes and functionalities needed in the Pension processing life cycle i.e. Initiation to Disbursement facilitated through a Single source of Truth.
The product function of CPP broadly encompasses the following Modules under a single umbrella:
- Initiation and Sanction
- Pension Computation and Revision
- Pensioner Identification
- Pension Disbursement
- Accounting & Reconciliation
- Audit & Control
- User Management and Administration
- Master Data Management
- MIS and Dashboards
- Legal Case Management
- Dak Management
The major benefits envisaged to accrue upon implementation of SPARSH are:
- Timely and correct payment to the pensioners
- Accurate and real time status of pension budget
- Multiple channels for pensioners to avail different departmental services
- Mobile App
- Service Centres
- Call Centre
- Structured and SLA based grievance redressal mechanism
With an objective of eliminating the very cause of grievances over a period of time.