HomeCGEToll Free Number for Pensioners to file their grievance - DOPPW

Toll Free Number for Pensioners to file their grievance – DOPPW

Toll Free Number for Pensioners to file their grievance – DOPPW

Government of India
Ministry of Personnel, Public Grievances
& Pensions,
Department of Pension & Pensioners Welfare

Lok Nayak Bhawan, Khan Market,
New Delhi – 110003

D.O. No.12(20)/2019-P&PW(C) – E.5915

May 31, 2019

As you are already aware the pensioners can lodge their grievance on the Centralised Pension Grievance Redress and Monitoring System (CPENGRAMS) of Department of Pension and Pensioners’ Welfare. Besides this, pensioners can also send their grievance either through post or by E-mail to this Department, details of which are uploaded into the CPENGRAMS. Every grievance number, E-mail/SMS alert is sent to the complainant, and thereafter the grievance is forwarded to the concerned Ministry/Department/Organisation for redressal.

2. However, in the recent, it has been observed that there is a certain category of pensioners / family pensioners especially those who are very old and not so techno savvy cannot lodge their grievance in CPENGRAMS. Hence a need has been felt to cater to the requirement of such category of pensioners/ family pensioners. Accordingly, Department of Pension & Pensioners’ Welfare has started a Cell Centre with a Toll Free Number 1800-11-1960. The pensioners can now lodge their grievance by calling on this Toll Free Number during the office hours. All the Pensioners Associations are requested to given wide publicity to this Toll Free Number.

With regards

Yours sincerely

(Sanjiv Narain Mathur)

Toll Free Number for Pensioners



  1. This,l think, is an another gimmick to appease pensioners As the CPPUs of banks do, the receivers of all lines will be removed and kept down,so that at any given working time the telephone seem to be engaged. Secondly if the grivence is simply forwarded to the concerned against whom the grievance is, what remedial action is expected to be taken by DoP&PW but to act as post office,as Is being done now. This will not solve the problem but on the contrary may Increase the Problem and delays action. DoP&PW should study the grivance and give clear directions to the department to act, if they are really concerned to solve the problems of pensioners. This very writing itself may be taken as a grievance from the pensioners.


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