No. 44013/ 2/2010-Coord.
Govt. of India
Ministry of Personnel, P.G. & Pensions
Department of Pension & Pensioners’ Welfare
Lok Nayak Bhawan,
Khan Market, New Delhi
Sub: Guidelines for holding of Pension Adalats – reg..
The undersigned is directed to state that the Department of Pension & Pensioners’ Welfare, Ministry of Personnel, P.G. & Pensions, is the nodal Department for the formulation of general policy relating to pension and other retirement related benefits of Central Government employees covered under CCS (Pension) Rules, 1972. Besides, it also seeks to promote pensioners welfare and serves as a forum for the redressal of pensioners’ grievances.
2. At present, some Ministries/Departments like Defence, Railways and Posts have been conducting Pension Adalats from time to time wherein on¬the-spot decisions are taken for a prompt resolution of pensioners’ grievances. However, keeping in view the rising spate of pensioners’ grievances, the cooperation and involvement of all Ministries/ Departments in redressing these grievances through various fora (i.e. Pension Adalats, etc.) is considered necessary.
3. The Department of Pension & Pensioners’ Welfare has been considering for sometime framing of some sort of guidelines/framework for holding of Pension Adalats. Based on the interaction with Ministries/Departments of Defence, Railways and Posts and the feedback received from Banks with regard to holding of Pension Adalats, this Department has formulated guidelines for holding of Pension Adalats by various Ministries/Departments/ Organisations, including the Pension disbursing Banks. A copy of these guidelines is enclosed herewith for perusal. The Ministries/Departments/ Organisations may like to organise Pension Adalats for pensioners as considered appropriate by them. These guidelines are not mandatory in nature and suitable changes could be effected, wherever required, keeping in view the overall objective of prompt and quick redressal of pensioners’ grievances.